Payment

Please ensure the card details you are using are registered to the billing address you have given us.

When entering your card details please check the following:

• You have entered the correct card type (eg Mastercard, Visa, Maestro)
• You have entered the card number correctly (the card number is the longest number shown on the card)
• You have used the correct cardholders name
• You have entered the expiry and valid from dates correctly

If you experience problems with entering your payment details please do not hesitate to contact our Customer Services team.

Maestro Cards and Issue Numbers - When using a Maestro card please enter the long payment number (the longest number displayed in the centre of the card, not the smaller account number at the base of the card.)

An issue number is only required for a Maestro card. If your Maestro card has no issue number, like some Royal Bank of Scotland cards, then leave this field blank.

Cards Accepted

We accept most major credit/debit cards. Unfortunately, we do not accept American Express

What is a Security Code?

The security code (or CVV2 number) on your credit/debit card is a security measure we require for all transactions. Since a CVV2 number is listed on your card, but is not stored anywhere else, the only way to know the correct CVV2 number is to physically have possession of the card itself.

How to find your CVV2 number:

Most credit/debit cards have a three digit CVV2 number on the back of the card, after the card number in the signature strip.

IF YOU CANNOT READ YOUR CVV2 NUMBER, YOU WILL HAVE TO CONTACT THE CARD ISSUER.